Complaints Policy

At Star Digital Advans, we strive to provide the best customer experience possible. We understand that sometimes issues may arise, and we are committed to addressing any complaints in a fair and timely manner. This Complaints Policy outlines our approach to handling customer complaints and the steps we take to resolve them.

1. Acknowledgment: When a customer submits a complaint, we will acknowledge receipt of the complaint within 24 hours. We understand the importance of prompt communication and will ensure that the customer feels heard and valued.

2. Investigation: Once we have acknowledged the complaint, we will conduct a thorough investigation into the matter. Our team of experts will review all relevant information and gather any necessary evidence to fully understand the issue at hand.

3. Resolution: After completing the investigation, we will work towards finding a fair resolution for the customer. We aim to resolve complaints as quickly as possible, but the complexity of some issues may require additional time. We will keep the customer informed throughout the process and provide regular updates on the progress of their complaint.

4. Communication: We believe in transparent and open communication. Our team will maintain regular contact with the customer, ensuring that they are aware of the steps being taken to address their complaint. We will also provide clear explanations and guidance on any actions that need to be taken by the customer or ourselves to resolve the issue.

5. Customer Satisfaction: Our ultimate goal is customer satisfaction. Once a resolution has been reached, we will follow up with the customer to ensure that they are satisfied with the outcome. If any further concerns arise, we will address them promptly and take any necessary actions to rectify the situation.

6. Continuous Improvement: We view complaints as an opportunity to learn and improve. We will analyze the root causes of complaints and implement measures to prevent similar issues from occurring in the future. Our commitment to continuous improvement ensures that we consistently provide the highest level of service to our customers.

At Star Digital Advans, we value our customers and their feedback. We encourage open dialogue and appreciate the opportunity to address any concerns. If you have a complaint, please contact our customer support team, and we will be more than happy to assist you.